At Shop Buddy, we strive to provide our customers with the highest quality clothing for men, women, baby boys, and baby girls. We aim for complete customer satisfaction, and we understand that sometimes returns are necessary. Please find our detailed refund policy below:
Refund Policy Overview
1. Eligibility for Returns:
Items can be returned within *30 days* from the date of delivery.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Final sale items, customized products, or any items marked as non-returnable are excluded from this policy.
2. Initiating a Return:
To start a return, please contact our customer service team at support@shopzbuddy.com with your order number and the reason for the return.
We will provide you with a return authorization and instructions on how to send back your item.
3. Return Shipping:
Customers are responsible for the shipping costs associated with returning items, unless the return is a result of our error (e.g., wrong item sent, defective product).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Processing Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed and automatically applied to your original payment method within *7-10 business days*.
Please note that your bank or credit card company may take additional time to process the refund.
5. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following our return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team at shopbuddy.llc123@gmail.com. We are here to assist you!
Thank you for shopping with Shop Buddy, where we make it easy for you to find the perfect clothing for yourself and your loved ones!